- SpeechExec Enterprise Transcribe
- Troubleshooting
Troubleshooting
Find the most common problems you could encounter with your SpeechExec software in the following table. If you are unable to solve the problem with the information below, contact the supporting Philips partner you purchased the software from.
Problem | Cause | Solution |
---|---|---|
I don’t hear any playback sound through my headphones. | A Pocket Memo connected to your PC will also act as a USB sound source. Therefore, you only hear sound via the Pocket Memo. | For playback in SpeechExec:
To generally change the playback settings on the computer (Windows 10):
|
I cannot connect the Pocket Memo or the SpeechAir to the PC. |
| On Windows 10 (the following settings might differ on Windows 7 or 8.1):
|
I cannot see the Outbox folder. | The Outbox folder is hidden by default. | To display the Outbox folder in the Folder tree, click Settings > General settings on the menu bar and select Work list > Folders from the list on the left side. Select Outbox and change the Visible option to Yes. |
Sending dictations via Gmail no longer works. | The login requirements of Gmail changed. | Please use a different email provider or switch to SpeechLive if you want to continue using Gmail. |